Shipping policy

Last updated: November 13, 2026

Free shipping

Shipping is free on every order, with no minimum purchase required.

There are no standard shipping fees added at checkout.

Delivery times

Our estimated delivery times are:

Processing time: 1 to 2 business days to verify, prepare and dispatch your order.
Delivery time: 5 to 10 business days from dispatch.

Estimated total delivery time: approximately 6 to 12 business days from order confirmation.

Business days are Monday to Friday, excluding public holidays.

Delivery times are estimates and may vary depending on the destination, customs processing, carrier operations and periods of high demand.

If your order experiences a significant delay, we will notify you by email.

Where we ship

MAKKO currently offers international shipping to:

United States
United Kingdom
Canada
Australia
France
Germany
Spain
Italy
Netherlands
Belgium
Ireland
Austria
Portugal
Sweden
Denmark
Switzerland
Norway
New Zealand

Additional destinations may become available as our international shipping network expands.

Parcels are dispatched from the United States or international fulfilment centres, depending on product availability, supplier location and destination.

Carriers and tracking

Orders are shipped using recognised international delivery partners, including:

UPS
DHL Express
FedEx
Other established international logistics providers.

All orders include tracking where supported by the carrier.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Tracking information may take up to 48 hours to become active.

Duties and taxes

United States

Orders dispatched from within the United States are generally not subject to import duties.

Applicable state and local sales taxes are calculated and collected at checkout where required by law.

Orders shipped from outside the United States may be subject to import duties depending on the applicable customs rules.

United Kingdom

Applicable UK VAT will be collected at checkout where required.

For consignments valued at £135 or less, VAT is generally accounted for at the point of sale under UK rules.

For consignments exceeding £135, import VAT and customs duties may apply depending on the applicable customs arrangements.

Any additional charges will be handled in accordance with the applicable delivery and tax arrangements.

Other international destinations

For destinations outside the United States and United Kingdom, import duties, customs fees and local taxes may apply.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility and may be collected by the carrier or customs authorities before delivery.

Customers are responsible for checking their country's import requirements.

When your parcel arrives

Please inspect your parcel upon delivery.

If your parcel arrives visibly damaged, opened or incomplete:

Take photographs of the external packaging.
Photograph the damaged or missing items.
Contact us at contact@makko.com.
Include your order number and supporting photographs.

Please report any visible delivery damage within 48 hours where possible so that we can investigate promptly.

This reporting request does not limit any statutory consumer rights.

We will investigate the issue and arrange an appropriate replacement or refund where applicable.

Late or lost parcels

If your parcel has not arrived within the estimated delivery period, please contact our customer service team.

Email: contact@makko.com

Please provide your order number so that we can investigate the shipment with the relevant carrier.

If a parcel is confirmed lost, MAKKO will arrange a replacement or refund in accordance with applicable consumer protection laws.

If we cannot deliver within the applicable promised timeframe, you will be informed and offered the remedies required by law, including cancellation and a full refund where applicable.