Privacy policy

Last updated: November 13, 2026

At MAKKO, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, who we share it with and what rights you have.

1. Who is responsible for your data

MAKKO LLC
1309 Coffeen Avenue, Suite 1200
Sheridan, WY 82801
United States

Email: contact@makko.com
Website: www.makko.com

For UK customers, the UK GDPR and Data Protection Act 2018 apply where relevant.

UK Representative (fictional model):

MAKKO UK Data Services Ltd.
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Email: privacy@makko.com

2. What information we collect

We may collect the following categories of personal information:

When you place an order:

Full name.
Billing and shipping address.
Email address.
Telephone number, where provided.
Products purchased and order history.
Transaction details and payment status.

Payment card information is processed directly by our payment providers. MAKKO does not store or have access to your complete card number.

When you create an account:

Email address.
Account credentials.
Saved addresses and account preferences.

When you subscribe to our newsletter:

Email address.
Marketing preferences.
Subscription and consent records.

When you contact us:

Name.
Email address.
Telephone number, where provided.
Order number, where relevant.
Message and customer service correspondence.

When you browse our Site:

IP address.
Device and browser information.
Pages visited.
Approximate location derived from technical information.
Cookie and browsing activity, subject to your preferences.

3. Why we use your information

We process personal information for the following purposes:

Purpose	Legal basis
Process and deliver orders	Performance of a contract
Process returns and refunds	Performance of a contract
Respond to enquiries and complaints	Contract or legitimate interests
Send newsletters and promotional offers	Consent where required
Prevent fraud and protect the Site	Legitimate interests
Analyse website traffic	Consent where required
Comply with accounting and tax obligations	Legal obligation

4. Who we share your information with

We share personal information only when necessary to operate our business and provide our services.

Our intended service providers include:

Shopify: Website hosting, e-commerce platform and order management.
Shopify Payments: Payment processing.
PayPal: Alternative payment processing.
Klarna: Instalment payment services.
UPS: Shipping and delivery.
DHL Express: International logistics.
FedEx: International shipping.
Shopify Email: Customer communications and newsletters.
Google Analytics: Website performance and traffic analysis, subject to applicable consent requirements.

We may also share information with professional advisers, regulators and authorities where legally required.

We do not sell your personal information.

5. International data transfers

MAKKO LLC is established in the United States. Personal information may therefore be processed in the United States and other countries where our service providers operate.

Where personal information is transferred internationally, we use appropriate safeguards where required by applicable data protection legislation.

These safeguards may include:

Adequacy decisions.
Standard Contractual Clauses.
UK International Data Transfer Agreements or the UK Addendum.
Other legally recognised transfer mechanisms.

The applicable safeguard depends on the provider, destination and transfer arrangement.

6. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Our proposed retention periods are:

Orders and invoices: 7 years, subject to applicable accounting and tax requirements.
Customer accounts: Until account deletion or 3 years after the last meaningful interaction, subject to legal obligations.
Newsletter subscriptions: Until you unsubscribe or withdraw consent.
Customer service messages: Up to 3 years after the last exchange.
Website analytics: According to the applicable analytics retention settings.
Cookies: According to their individual expiry periods, with a maximum target of 13 months for non-essential tracking cookies where applicable.

Some information may need to be retained longer to comply with legal obligations or resolve disputes.

7. Cookies

Our Site uses cookies and similar technologies.

Essential cookies are used for:

Shopping cart functionality.
Checkout operations.
Website security.
Customer session management.

Optional cookies may be used for:

Website analytics.
Advertising measurement.
Personalised marketing.
Improving the customer experience.

Non-essential cookies will only be activated with consent where required.

You can manage your preferences through the Cookie Preferences link in the website footer.

You can also manage cookies through your browser settings.

8. Your privacy rights

United Kingdom

Under the UK GDPR, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of your information.
Request restriction of processing.
Object to certain types of processing.
Request data portability.
Withdraw consent at any time.

If you are unhappy with how we handle your personal information, you may complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

United States

Depending on your state of residence, including California, Colorado, Connecticut and Virginia, you may have rights to:

Know what personal information we collect.
Access your personal information.
Request correction.
Request deletion.
Obtain a copy of certain personal information.
Opt out of certain targeted advertising or data-sharing activities.
Appeal certain privacy-related decisions where applicable.

We do not sell personal information.

We will not discriminate against you for exercising your applicable privacy rights.

How to exercise your rights

To submit a privacy request, contact:

Email: contact@makko.com
Subject: Privacy Request

We aim to respond within one month for UK requests, subject to applicable legal extensions, or within the deadlines imposed by the relevant US state laws.

9. Children's privacy

Our Site is not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16 without appropriate legal authorisation.

If you believe that a child has provided personal information to us, please contact contact@makko.com so that we can investigate.

10. Data security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.