Refund policy

Last updated: November 13, 2026

14 days to change your mind

You have 14 days from the day you receive your order to request a return for a refund, without giving any reason.

If your order arrives in several parcels, the 14-day period starts from the day you receive the last parcel.

For UK customers, this reflects the cancellation rights under the Consumer Contracts Regulations 2013.

How to return an item

Contact us within 14 days of receiving your order, before sending anything back.

You can contact us:

Through the Contact page (subject: "Return or exchange").
By email at contact@makko.com.
By completing the cancellation form below.

Please include your order number and the item you wish to return.

Receive your return instructions.

Our customer service team will provide the appropriate return address and instructions.

For this model, MAKKO uses the following fictional return centre:

MAKKO Returns Department
30 N Gould Street, Suite 4120
Sheridan, WY 82801
United States

Depending on the destination country and logistics arrangements, an alternative international return address may be provided.

Send the item back within 14 days of notifying us of your cancellation.

Please ensure the item is securely packaged and protected during transport.

Condition of the item

To receive a full refund, items should be returned in their original condition, with their original packaging and any included accessories.

You may handle or try products to the extent necessary to establish their nature, characteristics and functioning.

For footwear, trying the shoes indoors to check the size is permitted.

If an item has been handled beyond what is necessary to inspect it and has consequently lost value, we may make a proportionate deduction where permitted by applicable law.

Return shipping costs

Return shipping costs are generally paid by the customer.

We recommend using a tracked and insured shipping service, particularly for international returns.

If an item is faulty, damaged, incorrectly supplied or not as described, MAKKO will cover the reasonable return shipping costs where required by applicable law.

Refunds

MAKKO will refund the amount paid for the returned products, including the original standard delivery costs where required by applicable law.

Refunds will be issued within 14 days of receiving your cancellation notification.

However, we may withhold the refund until:

We receive the returned goods; or
You provide evidence that the goods have been sent back,

whichever occurs first.

Refunds are processed using the original payment method, without additional charges.

For Klarna payments, refunds will be communicated to Klarna, which will adjust or cancel any remaining instalments in accordance with its terms.

Customs duties and import taxes

Customs duties, import taxes and fees charged directly by customs authorities or carriers are generally separate from the product purchase price.

Where such charges are legally refundable, customers may need to request reimbursement directly from the relevant customs authority or carrier.

MAKKO will provide reasonable documentation to assist with such requests where possible.

Exchanges

MAKKO does not offer direct exchanges as a standard service.

If you would like a different size, colour or product, you may request a return for the original item and place a new order separately.

This does not affect any statutory rights you may have concerning faulty or incorrectly supplied products.

Faulty or incorrect items

If your item arrives faulty, damaged or different from what you ordered, please contact:

contact@makko.com

Include your order number and photographs of the issue.

MAKKO will review your request and offer an appropriate remedy, including repair, replacement or refund, at no cost to you where required by law.

UK customers retain their rights under the Consumer Rights Act 2015, as explained in Section 9 of our Terms of Service.

Exceptions

Certain products may be excluded from the right to cancel where a legal exception applies.

Examples may include:

Personalised or custom-made products.
Sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, where applicable.
Digital content supplied immediately with the customer's prior consent and acknowledgement of the loss of cancellation rights.

Any applicable exception will be clearly communicated before purchase.

Nothing in this section limits mandatory consumer rights.